International Center for Hospitality Research & Development

• Impact of dark patterns on consumers’ perceived fairness and attitude: Moderating effects of types of dark patterns, social proof, and moral identity. Tourism Management, 98, 104763.
• Who we are and what we do: The relevance of green organizational identity in understanding environmental performance. International Journal of Hospitality Management, 114, 103574.
• Perceived green psychological benefits and customer pro-environment behavior in the value-belief-norm theory: The moderating role of perceived green CSR. International Journal of Hospitality Management, 113, 103502
• Toward understanding healthcare hospitality and the antecedents and outcomes of patient-guest hospital-hotel choice decisions: A scoping review. International Journal of Hospitality Management, 112, 103383
• Fear of COVID-19 and employee mental health in quarantine hotels: The role of self-compassion and psychological resilience at work. International Journal of Hospitality Management, 111, 103491. 
• Does green human resource management lead to a green competitive advantage? A sequential mediation model with three mediators. International Journal of Hospitality Management, 111, 103486.
• Job insecurity and survivor workplace behavior following COVID-19 layoff, International Journal of Contemporary Hospitality Management, In Press.
• Emerging trends in wellness tourism: A scoping review. Journal of Hospitality and Tourism Insights, 6(2), 853-873.

• A reflection of greenwashing practices in the hospitality industry: a scoping review. International Journal of Contemporary Hospitality Management, 35(3), 1125-1146.
• Medical tourism and cognitive dissonance: exploring tourist choice behavior, post-choice pre-outcome regret, and visit intention. Journal of Quality Assurance in Hospitality & Tourism, 1-31.
• Destination brand image and destination brand choice in the context of health crisis: Scale development. Tourism and Hospitality Research, 14673584221126798
• Consumption behavior of the internet active Armenian wine consumer. Journal of International Food and Agribusiness Marketing, In Press. Journal ISSN 1528-6983, DOI:10.1080/08974438.2022.2049948. 
• Emerging trends in wellness tourism: a scoping review. Journal of Hospitality and Tourism Insights, DOI.
• Online food delivery services and consumers’ purchase intention: Integration of theory of planned behavior, theory of perceived risk, and the elaboration likelihood model. International Journal of Hospitality Management, 105, 103275.
• Customer engagement and hotel booking intention: The mediating and moderating roles of customer-perceived value and brand reputation. International Journal of Hospitality Management, 104, 103246.
• I’m broken inside but smiling outside: When does workplace ostracism promote pro-social behavior? International Journal of Hospitality Management, 101, 103088.
• Beyond the bend: The curvilinear effect of challenge stressors on work attitudes and behaviors. Tourism Management, 90, 104482.
• Top management green commitment and green intellectual capital as enablers of hotel environmental performance: The mediating role of green human resource management. Tourism Management, 88, 104431.

• Understanding customers' cognition of Gamjatang restaurants in Busan area through big data analytics of online customer reviews. Culinary Science & Hospitality Research, 27(9), 1-10.
• Workplace mistreatment in the hospitality and tourism industry: A systematic literature review and future research suggestions. Journal of Hospitality and Tourism Management, 49, 309-320.
• Modeling behavioral intention to use travel reservation apps: A cross-cultural examination between US and China. Journal of Retailing and Consumer Services, 63, 102689. 
• Effectiveness of social media marketing on enhancing performance: Evidence from a casual-dining restaurant setting. Tourism Economics, 27(1) 3-22.
• An assessment of the competitive position of the emergent Uruguayan wine industry: A preliminary netnographic baseline study. Beverages, 7(2), 26.
• Dark patterns used by online travel agency websites. Annals of Tourism Research, 88, 103055. 
• Understanding online travel communities:  A literature review and future research directions in hospitality and tourism. Journal of Travel & Tourism Marketing, 38(2), 194-212.
• Understanding tourist information search behaviour: The power and insight of social network analysis. Current Issues in Tourism, 24(3), 403-423.
• COVID-19 and hospitality 5.0: Redefining hospitality operations, International Journal of Hospitality Management, 94, 102869.
• Learning orientation and self-initiated expatriates’ work performance: a moderated-mediation model. International Journal of Hospitality Management, 94, 102861.

• Commitment is an act, not a word: Examining members’ commitment to travel-related online communities. International Journal of Hospitality Management, 91, 102689.
• A study on the future direction of food tourism using semantic network analysis: focused on coronavirus infectious disease-19 (COVID-19) period.  Culinary Science & Hospitality Research, 26(11), 272-282.
• Left out of the office ‘tribe’: The influence of workplace ostracism on employee work engagement. International Journal of Contemporary Hospitality Management, 32(8), 2717-2735.
• The effect of hotel investments on employment in the tourism, leisure, and hospitality industries. International Journal of Contemporary Hospitality Management, 32(5), 1941-1965.
• How does room rate and rate dispersion in U.S. hotels fluctuate? Journal of Hospitality and Tourism Management, 44, 227-237.
• Modeling tourists’ visiting intentions toward ecofriendly destinations: implications for sustainable tourism operators. Business Strategy and the Environment, 29(1), 54-71.
• Hotels’ environmental leadership and employees’ organizational citizenship behavior. International Journal of Hospitality Management, 87, 102375.
• Workplace spirituality as a mediator between ethical climate and workplace deviant behavior. International Journal of Hospitality Management, 86, 102372.
• Antecedents and an outcome of customer engagement with hotel brand community on Facebook. Journal of Hospitality & Tourism Research, 44(2), 278-299.
• Schwartz personal values, theory of planned behaviour and environmental consciousness: How tourists' visiting intentions towards eco-friendly destinations are shaped? Journal of Business Research, 110, 228-236.
• How to fuel employees’ prosocial behavior in the hotel service encounter. International Journal of Hospitality Management, 84, 102333.

2019

• The influence of leisure and travel experiences on the school enjoyment of adolescents: A panel analysis. Leisure Studies, 38(4), 548-557.
• Individual and group level antecedents and consequences of emotional labor of restaurant employees. Journal of Human Resources in Hospitality & Tourism, 18(2), 145-171.
• Exploring the role of travel and tourism in sharing economy activities: a case study of South Korea. Journal of Quality Assurance in Hospitality & Tourism, 20(5), 599-616.
• Social network analysis as a valuable tool for understanding tourists’ multi-attraction travel behavior and its consequences. Sustainability, 11(9), 2497.
• Does distance matter? Examining the distance effect on tourists’ multi-attraction behaviors. Journal of Travel and Tourism Marketing, 36(6), 693-710.
• Factors affecting hotel employees’ attrition and turnover: application of pull-push-mooring framework. International Journal of Hospitality Management, 83, 46-55.
• Understanding hotel frontline employees’ emotional intelligence, emotional labor, job stress, coping strategies and burnout. International Journal of Hospitality Management, 82, 199-208.
• Mechanisms of consumers' trust development in reviewers' supplementary reviews: a reviewer-reader similarity perspective. Tourism Management Perspectives, 31, 95-108.
• Hotel environmental management initiative (HEMI) scale development. International Journal of Hospitality Management, 77, 562-572.
• The effect of green human resource management on hotel employees’ eco-friendly behavior and environmental performance. International Journal of Hospitality Management, 76, 83-93.
• Application of social media analytics in tourism crisis communication. Current Issues in Tourism, 15, 1810-1824.

2018

• Freedom of choice as a critical success factor in destination marketing: Empirical evidence from a far-east gambling city. Tourism and Hospitality Research, 18(3), 311-332.
• An Expanded Servicescape Framework as the Driver of Place Attachment and Word of Mouth, Journal of Hospitality & Tourism Research, 42(3), 476-499.
• Make It Delightful: Customers' Experience, Satisfaction and Loyalty in Malaysian Theme Parks, Journal of Destination Marketing & Management, 7, 1-11.
• A Comparative Study of Covariance and Partial Least Squares Based Structural Equation Modelling in Hospitality and Tourism Research, International Journal of Contemporary Hospitality Management, 30(1), 416-435.

2017

• Re-segmenting a Gambling Destination Market: A Fresh Look at Mainland Chinese Tourists in Macau, Journal of Vacation Marketing, 23(3), 205-216.
• The Role of Travel Experience in the Structural Relationships among Tourists’ Perceived Image, Satisfaction, and Behavioral Intentions, Tourism and Hospitality Research, 17(2), 135-146.
• Hotel guests’ social media acceptance in luxury hotels, International Journal of Contemporary Hospitality Management, 29(1), 530-550.
• Differences in Tourist Ethical Judgment and Responsible Tourism Intention: An Ethical Scenario Approach, Tourism Management, 60, 298-307.
• Effect of Restaurant Manager Emotional Intelligence and Support on Front-of-House Employees’ Job Satisfaction, International Journal of Contemporary Hospitality Management, 29(11), 2807-2825.
• The Influence of Recent Hotel Amenities and Green Practices on Guests’ Price Premium and Revisit Intention, Tourism Economics, 23(3), 577-593.
• Does Mindfulness Reduce Emotional Exhaustion? A Multilevel Analysis of Emotional Labor among Casino Employees, International Journal of Hospitality Management, 64, 21-30.
• Social Media Review Rating Versus Traditional Customer Satisfaction: Which One Has More Incremental Predictive Power in Explaining Hotel Performance?, International Journal of Contemporary Hospitality Management, 29(2), 784-802.
• The Impact of the Social Servicescape, Density, and Restaurant Type on Perceptions of Interpersonal Service Quality, International Journal of Hospitality Management, 61, 35-44.
• The Extension of the Theory of Person-Organization Fit toward Hospitality Migrant Worker, International Journal of Hospitality Management, 62, 53-66.
• Age Matters: How Demographics Influence Visitor Perception and Attitude at the Destination Level, International Journal of Innovation and Learning, 21(2), 149-164.
• Does Destination Perception Differ Based on Traveler Type? A Case of the World Gambling Capital: Macau, Tourism Planning & Development, 14(1), 15-30. (5 Google Scholar Citations)
• Multilevel Model of Management Support and Casino Employee Turnover Intention, Tourism Management, 59, 193-204. (1 Google Scholar Citation)
• The Moderating Role of Severity of Service Failure in the Relationship among Regret/Disappointment, Dissatisfaction, and Behavioral Intention, Journal of Quality Assurance in Hospitality & Tourism, 18(1), 69-85.

2016

• Purchasing Wine Online: The Effects of Social Influence, Perceived Usefulness, Perceived Ease of Use, and Wine Involvement, Journal of Hospitality Marketing & Management, 25, 841-869. (1 Google Scholar Citation)
• Antecedents and Outcomes of Migrant Workers’ Sociocultural Adjustment in the Hospitality Industry. International Journal of Hospitality Management, 58, 1–12. (1 Google Scholar Citation)
• Does Knowledge Matter to Seniors’ Usage of Mobile Devices? Focusing on Motivation and Attachment, International Journal of Contemporary Hospitality Management, 28, 1702-1727.
• The Effect of Physical Environment on Passenger Delight and Satisfaction: Moderating Effect of National Identity, Tourism Management, 57, 213-224. (4 Google Scholar Citations)
• Effects of Psychological Contract Breach on Attitudes and Performance: the Moderating Role of Competitive Climate, International Journal of Hospitality Management, 55, 1-10. (6 Google Scholar Citations)
• The Impact of Social Media Reviews on Restaurant Performance: The Moderating Role of Excellence Certificate, International Journal of Hospitality Management, 55, 41-51. (4 Google Scholar Citations)
• Hedonic Adaptation and Satiation: Understanding Switching Behavior in the Restaurant Industry, International Journal of Hospitality Management, 52, 143-153. (3 Google Scholar Citations)

2015

• Reexamination of the Role of Destination Image in Tourism: An Updated Literature Review, e-Review of Tourism Research, 12 (3/4), 191-209. (4 Google Scholar Citations)
• Factors Affecting British Revisit Intention to Crete, Greece: High vs. Low Spending Tourists, Tourism Geographies, 17(5), 815-841.
• Coffee Shop Consumers’ Emotional Attachments and Loyalty to Green Stores: The Moderating Role of Green Consciousness, International Journal of Hospitality Management, 44, 146-156. (19 Google Scholar Citations)
• The Effectiveness of Managing Social Media on Hotel Performance, International Journal of Hospitality Management, 44, 165-171. (53 Google Scholar Citations)

2014

• The Effect of Pricing Dispersion on Hotel Performance, Tourism Economics, 20(6), 1159-1179. (3 Google Scholar Citations)
• Attitudes and Perceptions toward Affirmative Action Programs: An Application of institutional theory, International Journal of Hospitality Management, 41, 38-48. (3 Google Scholar Citations)
• Users’ Intentions to Employ a Point-Of-Sale System, The Service Industries Journal, 34(11), 901-921. (2 Google Scholar Citations)
• Understanding Knowledge Sharing in Online Travel Communities: Antecedents and the Moderating Effects of Interaction Modes, Journal of Hospitality & Tourism Research, 38(2), 222-242. (38 Google Scholar Citations)
• Factors Affecting Online Tourism Group Buying and the Moderating Role of Loyalty, Journal of Travel Research, 53(3), 380-394. (23 Google Scholar Citations)
• Exploring Personality Traits in Flow and User-Generated Content Usage, Information & Management, 51, 347-358. (10 Google Scholar Citations)
• Determinants of a Restaurant Average Meal Price: An Application of the Hedonic Pricing Model, International Journal of Hospitality Management, 39, 11-20. (26 Google Scholar Citations)

2013

• Effect of Restaurant Patrons’ Regret and Disappointment on Dissatisfaction and Behavioral Intention, Journal of Travel & Tourism Marketing, 30, 431-444. (9 Google Scholar Citations)
• Relationships between Lifestyle of Health and Sustainability and Healthy Food Choices for Seniors, International Journal of Contemporary Hospitality Management, 25(4), 558-576. (16 Google Scholar Citations)
• Determinants Affecting Comprehensive Property-Level Hotel Performance: The Moderating Role of Hotel Type, International Journal of Hospitality Management, 34, 404-412. (19 Google Scholar Citations)

2012

• How User-Created-Content (UCC) Service Quality Influence User Satisfaction and Behavior, Canadian Journal of Administrative Sciences, 29, 255-267. (2 Google Scholar Citations)
• Intellectual Capital and Business Performance: What Structural Relationships Do They Have in the Upper Upscale Hotels?, International Journal of Tourism Research, 14, 391-408. (28 Google Scholar Citations)
• Accommodating the Needs of Disabled Hotel Guests: Implications for Guests and Management, International Journal of Hospitality Management, 31, 1311-1317. (18 Google Scholar Citations)
• The Influence of the Quality of Physical Environment, Food, and Service on Restaurant Image, Value, Customer Satisfaction, and Behavioral Intentions, International Journal of Contemporary Hospitality Management, 24(2), 200-223. (329 Google Scholar Citations)
• Who Uses Tips as a Reward for Service and When? An Examination of Potential Moderators of the Service-Tipping Relationship, Journal of Economic Psychology, 33, 90-103. (16 Google Scholar Citations)

2011

• Re-examining the Determinants of Executive Compensation in the Restaurant Industry: A Quantile Regression Approach, Tourism Economics, 17(5), 1035-1054. (3 Google Scholar Citations)
• The Influence of Hotel Website Factors on E-loyalty in a B2C Context, Tourism Economics, 17(5), 1103-1127. (10 Google Scholar Citations)
• Generation Y Consumers’ Selection Attributes and Behavioral Intentions Concerning Green Restaurants, International Journal of Hospitality Management, 30(4), 803-811. (126 Google Scholar Citations)
• Affecting the Travel Expenditure of Visitors to Macau, China, Tourism Economics, 17(4), 857-883. (15 Google Scholar Citations)
• The Effects of Ethical Leadership on Manager Job Satisfaction, Commitment, Behavioral Outcomes, and Firm Performance, International Journal of Hospitality Management, 30, 1020-1026. (157 Google Scholar Citations)
• Benefits Segmentation of International Travelers to Macau, China, Journal of Quality Assurance in Hospitality & Tourism, 12, 28-57. (19 Google Scholar Citations)
• Performance Comparison of Lodging REITs, Hotel C-Corporations, and Resorts & Casinos, Tourism Economics, 17(1), 91-106. (2 Google Scholar Citations)
• Mature Consumers’ Patronage Motives and the Importance of Attributes Regarding HMR Based on the Food-Related Lifestyles of the Upper Middle Class, International Journal of Hospitality Management, 30(1), 55-63. (14 Google Scholar Citations)