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International Center for Hospitality Research & Development

The International Center for Hospitality Research & Development (ICHRD) exposes students to world-class faculty who engage and inspire. The center is a key provider to international industry professionals of research on a wide array of topics, including tourism marketing, visitors, lodging and service management, food safety, operations policy analysis and training.   

The center is directed by Dr. Woody Kim, the Robert H. Dedman Professor of Hospitality Management. He is ranked as the fourth most prolific author of hospitality-related articles by the Journal of Culinary Science & Technology. Joining Dr. Kim is an international team of research scholars.

Published Research

2020

  • Left out of the office ‘tribe’: The influence of workplace ostracism on employee work engagement. International Journal of Contemporary Hospitality Management, 32(8), 2717-2735.
  • The effect of hotel investments on employment in the tourism, leisure, and hospitality industries. International Journal of Contemporary Hospitality Management, 32(5), 1941-1965.
  • How does room rate and rate dispersion in U.S. hotels fluctuate? Journal of Hospitality and Tourism Management, 44, 227-237.
  • Modeling tourists’ visiting intentions toward ecofriendly destinations: implications for sustainable tourism operators. Business Strategy and the Environment, 29(1), 54-71.
  • Hotels’ environmental leadership and employees’ organizational citizenship behavior. International Journal of Hospitality Management, 87, 102375.
  • Workplace spirituality as a mediator between ethical climate and workplace deviant behavior. International Journal of Hospitality Management, 86, 102372.
  • Antecedents and an outcome of customer engagement with hotel brand community on Facebook. Journal of Hospitality & Tourism Research, 44(2), 278-299.
  • Schwartz personal values, theory of planned behaviour and environmental consciousness: How tourists' visiting intentions towards eco-friendly destinations are shaped? Journal of Business Research, 110, 228-236.
  • How to fuel employees’ prosocial behavior in the hotel service encounter. International Journal of Hospitality Management, 84, 102333.

2019

  • The influence of leisure and travel experiences on the school enjoyment of adolescents: A panel analysis. Leisure Studies, 38(4), 548-557.
  • Individual and group level antecedents and consequences of emotional labor of restaurant employees. Journal of Human Resources in Hospitality & Tourism, 18(2), 145-171.
  • Exploring the role of travel and tourism in sharing economy activities: a case study of South Korea. Journal of Quality Assurance in Hospitality & Tourism, 20(5), 599-616.
  • Social network analysis as a valuable tool for understanding tourists’ multi-attraction travel behavior and its consequences. Sustainability, 11(9), 2497.
  • Does distance matter? Examining the distance effect on tourists’ multi-attraction behaviors. Journal of Travel and Tourism Marketing, 36(6), 693-710.
  • Factors affecting hotel employees’ attrition and turnover: application of pull-push-mooring framework. International Journal of Hospitality Management, 83, 46-55.
  • Understanding hotel frontline employees’ emotional intelligence, emotional labor, job stress, coping strategies and burnout. International Journal of Hospitality Management, 82, 199-208.
  • Mechanisms of consumers' trust development in reviewers' supplementary reviews: a reviewer-reader similarity perspective. Tourism Management Perspectives, 31, 95-108.
  • Hotel environmental management initiative (HEMI) scale development. International Journal of Hospitality Management, 77, 562-572.
  • The effect of green human resource management on hotel employees’ eco-friendly behavior and environmental performance. International Journal of Hospitality Management, 76, 83-93.
  • Application of social media analytics in tourism crisis communication. Current Issues in Tourism, 15, 1810-1824.

2018

  • Freedom of choice as a critical success factor in destination marketing: Empirical evidence from a far-east gambling city. Tourism and Hospitality Research, 18(3), 311-332.
  • An Expanded Servicescape Framework as the Driver of Place Attachment and Word of Mouth, Journal of Hospitality & Tourism Research, 42(3), 476-499.
  • Make It Delightful: Customers' Experience, Satisfaction and Loyalty in Malaysian Theme Parks, Journal of Destination Marketing & Management, 7, 1-11.
  • A Comparative Study of Covariance and Partial Least Squares Based Structural Equation Modelling in Hospitality and Tourism Research, International Journal of Contemporary Hospitality Management, 30(1), 416-435.

2017

  • Re-segmenting a Gambling Destination Market: A Fresh Look at Mainland Chinese Tourists in Macau, Journal of Vacation Marketing, 23(3), 205-216.
  • The Role of Travel Experience in the Structural Relationships among Tourists’ Perceived Image, Satisfaction, and Behavioral Intentions, Tourism and Hospitality Research, 17(2), 135-146.
  • Hotel guests’ social media acceptance in luxury hotels, International Journal of Contemporary Hospitality Management, 29(1), 530-550.
  • Differences in Tourist Ethical Judgment and Responsible Tourism Intention: An Ethical Scenario Approach, Tourism Management, 60, 298-307.
  • Effect of Restaurant Manager Emotional Intelligence and Support on Front-of-House Employees’ Job Satisfaction, International Journal of Contemporary Hospitality Management, 29(11), 2807-2825.
  • The Influence of Recent Hotel Amenities and Green Practices on Guests’ Price Premium and Revisit Intention, Tourism Economics, 23(3), 577-593.
  • Does Mindfulness Reduce Emotional Exhaustion? A Multilevel Analysis of Emotional Labor among Casino Employees, International Journal of Hospitality Management, 64, 21-30.
  • Social Media Review Rating Versus Traditional Customer Satisfaction: Which One Has More Incremental Predictive Power in Explaining Hotel Performance?, International Journal of Contemporary Hospitality Management, 29(2), 784-802.
  • The Impact of the Social Servicescape, Density, and Restaurant Type on Perceptions of Interpersonal Service Quality, International Journal of Hospitality Management, 61, 35-44.
  • The Extension of the Theory of Person-Organization Fit toward Hospitality Migrant Worker, International Journal of Hospitality Management, 62, 53-66.
  • Age Matters: How Demographics Influence Visitor Perception and Attitude at the Destination Level, International Journal of Innovation and Learning, 21(2), 149-164.
  • Does Destination Perception Differ Based on Traveler Type? A Case of the World Gambling Capital: Macau, Tourism Planning & Development, 14(1), 15-30. (5 Google Scholar Citations)
  • Multilevel Model of Management Support and Casino Employee Turnover Intention, Tourism Management, 59, 193-204. (1 Google Scholar Citation)
  • The Moderating Role of Severity of Service Failure in the Relationship among Regret/Disappointment, Dissatisfaction, and Behavioral Intention, Journal of Quality Assurance in Hospitality & Tourism, 18(1), 69-85.

2016

  • Purchasing Wine Online: The Effects of Social Influence, Perceived Usefulness, Perceived Ease of Use, and Wine Involvement, Journal of Hospitality Marketing & Management, 25, 841-869. (1 Google Scholar Citation)
  • Antecedents and Outcomes of Migrant Workers’ Sociocultural Adjustment in the Hospitality Industry. International Journal of Hospitality Management, 58, 1–12. (1 Google Scholar Citation)
  • Does Knowledge Matter to Seniors’ Usage of Mobile Devices? Focusing on Motivation and Attachment, International Journal of Contemporary Hospitality Management, 28, 1702-1727.
  • The Effect of Physical Environment on Passenger Delight and Satisfaction: Moderating Effect of National Identity, Tourism Management, 57, 213-224. (4 Google Scholar Citations)
  • Effects of Psychological Contract Breach on Attitudes and Performance: the Moderating Role of Competitive Climate, International Journal of Hospitality Management, 55, 1-10. (6 Google Scholar Citations)
  • The Impact of Social Media Reviews on Restaurant Performance: The Moderating Role of Excellence Certificate, International Journal of Hospitality Management, 55, 41-51. (4 Google Scholar Citations)
  • Hedonic Adaptation and Satiation: Understanding Switching Behavior in the Restaurant Industry, International Journal of Hospitality Management, 52, 143-153. (3 Google Scholar Citations)

2015

  • Reexamination of the Role of Destination Image in Tourism: An Updated Literature Review, e-Review of Tourism Research, 12 (3/4), 191-209. (4 Google Scholar Citations)
  • Factors Affecting British Revisit Intention to Crete, Greece: High vs. Low Spending Tourists, Tourism Geographies, 17(5), 815-841.
  • Coffee Shop Consumers’ Emotional Attachments and Loyalty to Green Stores: The Moderating Role of Green Consciousness, International Journal of Hospitality Management, 44, 146-156. (19 Google Scholar Citations)
  • The Effectiveness of Managing Social Media on Hotel Performance, International Journal of Hospitality Management, 44, 165-171. (53 Google Scholar Citations)

2014

  • The Effect of Pricing Dispersion on Hotel Performance, Tourism Economics, 20(6), 1159-1179. (3 Google Scholar Citations)
  • Attitudes and Perceptions toward Affirmative Action Programs: An Application of institutional theory, International Journal of Hospitality Management, 41, 38-48. (3 Google Scholar Citations)
  • Users’ Intentions to Employ a Point-Of-Sale System, The Service Industries Journal, 34(11), 901-921. (2 Google Scholar Citations)
  • Understanding Knowledge Sharing in Online Travel Communities: Antecedents and the Moderating Effects of Interaction Modes, Journal of Hospitality & Tourism Research, 38(2), 222-242. (38 Google Scholar Citations)
  • Factors Affecting Online Tourism Group Buying and the Moderating Role of Loyalty, Journal of Travel Research, 53(3), 380-394. (23 Google Scholar Citations)
  • Exploring Personality Traits in Flow and User-Generated Content Usage, Information & Management, 51, 347-358. (10 Google Scholar Citations)
  • Determinants of a Restaurant Average Meal Price: An Application of the Hedonic Pricing Model, International Journal of Hospitality Management, 39, 11-20. (26 Google Scholar Citations)

2013

  • Effect of Restaurant Patrons’ Regret and Disappointment on Dissatisfaction and Behavioral Intention, Journal of Travel & Tourism Marketing, 30, 431-444. (9 Google Scholar Citations)
  • Relationships between Lifestyle of Health and Sustainability and Healthy Food Choices for Seniors, International Journal of Contemporary Hospitality Management, 25(4), 558-576. (16 Google Scholar Citations)
  • Determinants Affecting Comprehensive Property-Level Hotel Performance: The Moderating Role of Hotel Type, International Journal of Hospitality Management, 34, 404-412. (19 Google Scholar Citations)

2012

  • How User-Created-Content (UCC) Service Quality Influence User Satisfaction and Behavior, Canadian Journal of Administrative Sciences, 29, 255-267. (2 Google Scholar Citations)
  • Intellectual Capital and Business Performance: What Structural Relationships Do They Have in the Upper Upscale Hotels?, International Journal of Tourism Research, 14, 391-408. (28 Google Scholar Citations)
  • Accommodating the Needs of Disabled Hotel Guests: Implications for Guests and Management, International Journal of Hospitality Management, 31, 1311-1317. (18 Google Scholar Citations)
  • The Influence of the Quality of Physical Environment, Food, and Service on Restaurant Image, Value, Customer Satisfaction, and Behavioral Intentions, International Journal of Contemporary Hospitality Management, 24(2), 200-223. (329 Google Scholar Citations)
  • Who Uses Tips as a Reward for Service and When? An Examination of Potential Moderators of the Service-Tipping Relationship, Journal of Economic Psychology, 33, 90-103. (16 Google Scholar Citations)

2011

  • Re-examining the Determinants of Executive Compensation in the Restaurant Industry: A Quantile Regression Approach, Tourism Economics, 17(5), 1035-1054. (3 Google Scholar Citations)
  • The Influence of Hotel Website Factors on E-loyalty in a B2C Context, Tourism Economics, 17(5), 1103-1127. (10 Google Scholar Citations)
  • Generation Y Consumers’ Selection Attributes and Behavioral Intentions Concerning Green Restaurants, International Journal of Hospitality Management, 30(4), 803-811. (126 Google Scholar Citations)
  • Affecting the Travel Expenditure of Visitors to Macau, China, Tourism Economics, 17(4), 857-883. (15 Google Scholar Citations)
  • The Effects of Ethical Leadership on Manager Job Satisfaction, Commitment, Behavioral Outcomes, and Firm Performance, International Journal of Hospitality Management, 30, 1020-1026. (157 Google Scholar Citations)
  • Benefits Segmentation of International Travelers to Macau, China, Journal of Quality Assurance in Hospitality & Tourism, 12, 28-57. (19 Google Scholar Citations)
  • Performance Comparison of Lodging REITs, Hotel C-Corporations, and Resorts & Casinos, Tourism Economics, 17(1), 91-106. (2 Google Scholar Citations)
  • Mature Consumers’ Patronage Motives and the Importance of Attributes Regarding HMR Based on the Food-Related Lifestyles of the Upper Middle Class, International Journal of Hospitality Management, 30(1), 55-63. (14 Google Scholar Citations)

Contact Dr. Kim for additional research.

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